Shipping policy

Delivery

Our online store delivers goods throughout the territory of Latvia. For all standard shipments that fit within parcel locker dimensions, we offer a fixed delivery fee of 2.99 euros.

Delivery Times:
Orders are usually processed and delivered within 2-5 business days. In exceptional cases, such as high demand or external factors, delivery may take up to 10 business days. In such exceptional cases, customers will be individually informed.

Delivery Methods:
Choose the most suitable delivery method from our available options, which include:

- DPD parcel lockers
- OMNIVA parcel lockers
- Latvijas Pasts parcel lockers
- Venipak parcel lockers

Courier delivery to the specified address for larger or heavier items.

Parcel Locker Sizes and Prices:

DPD Parcel Lockers throughout Latvia: 2.99 euros for sizes up to:

- 36 cm x 43 cm x 61 cm
- Maximum weight up to 30 kg.

OMNIVA Parcel Lockers throughout Latvia: 2.99 euros for sizes up to:

- 39 cm x 38 cm x 64 cm
- Maximum weight up to 30 kg.

Latvijas Pasts Parcel Lockers in Latvia: 2.99 euros for sizes up to:

- 38 cm x 38 cm x 58 cm
- Maximum weight up to 30 kg.

Venipak Parcel Lockers in Latvia: 2.99 euros for sizes up to:

- 61 cm x 39.5 cm x 41.00 cm
- Maximum weight up to 30 kg.

Courier Delivery:

Home delivery prices depending on weight:

- Up to 1 kg: 3.99 euros
- Over 1 kg: 4.99 euros
- Over 5 kg: 5.99 euros
- Over 10 kg: 9.99 euros
- Over 15 kg: 12.00 euros
- Over 20 kg: 15.00 euros
- Over 30 kg: 18.00 euros
- Over 50 kg: 22.00 euros
- Over 100 kg: 29.00 euros

Delivery Costs and Payment Process

We ensure clear shopping transparency by automatically displaying precise delivery costs during checkout. Before making a payment, you will be presented with a clear breakdown of costs, which may include:

- Total goods amount: The total price of the goods in your cart.
- Delivery fee: The specific delivery fee for your order or a notification if your order qualifies for free delivery.
- Taxes: Any applicable taxes related to your purchase.

These amounts will be indicated for your review before completing the transaction. This process guarantees that you are fully informed of all costs associated with your purchase.

Thank you for choosing our online store!

IK VDM partners online store
Email: [info@retu.lv](mailto:info@retu.lv)
Website: [retu.lv](https://www.retu.lv)
Phone: +371 26831060